This Privacy Policy outlines how Palm Leisure (“we,” “us,” or “our”), a vacation rental and luxury homestay company, collects, uses, discloses, and protects your personal information when you visit our website at www.palmleisure.com, use our services, or otherwise interact with us.

Your privacy is important to us. By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services.

 

 

1. Information We Collect

We collect information to provide and improve our services to you. The types of personal information we may collect include:

 

    • Contact and Identification Details: Your name, email address, phone number, mailing address, nationality, passport details (if required for international guests or specific property regulations), and government-issued identification (for verification).

 

    • Booking and Transaction Data: Details of your reservations, including dates of stay, property preferences, number of guests, special requests, payment information (such as credit card details), billing address, and transaction history.

 

    • Correspondence Data: Records of your interactions with us, including emails, chat conversations, and phone calls.

 

    • Usage and Technical Data: Information about how you access and use our website, including your Internet Protocol (IP) address, browser type and version, operating system, unique device identifiers, referral sources, pages viewed, and time spent on our site.

 

    • Location Data: General location information derived from your IP address (e.g., city, country). We do not collect precise geolocation without your explicit consent.

 

    • Other Information: Any other information you voluntarily provide to us through forms, surveys, or direct communication.

 

 

2. How We Collect Your Information

We gather information through the following methods:

 

    • Direct Interactions: When you create an account, make a reservation, subscribe to our newsletter, complete a form, provide feedback, or communicate with our customer service.

 

    • Automated Technologies: As you navigate our website, we use cookies, web beacons, and similar tracking technologies to collect usage data and enhance your experience.

 

    • Third Parties: We may receive information about you from trusted third-party partners such as online travel agencies, payment processors, and analytics providers, consistent with their privacy policies.

 

 

3. How We Use Your Information

We use the collected information for various legitimate purposes, including:

 

    • Service Provision: To process your bookings, manage your stays, provide customer support, and fulfill our contractual obligations to you.

 

    • Communication: To send you booking confirmations, updates about your stay, important service announcements, and, with your consent, marketing communications about our properties and special offers.

 

    • Personalization & Improvement: To tailor your experience on our website, understand your preferences, analyze service usage, and continuously improve our offerings and website functionality.

 

    • Security & Fraud Prevention: To protect our services, properties, and users from fraudulent activities, unauthorized access, and other unlawful acts.

 

    • Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to legitimate requests from governmental authorities.

 

    • Business Operations: For internal record-keeping, auditing, business analysis, and other legitimate business interests.

 

 

4. Disclosure of Your Information

We may share your personal information with the following categories of recipients:

 

    • Property Owners and Managers: To facilitate your reservation and ensure a seamless check-in and stay experience at the chosen property.

 

    • Service Providers: Trusted third-party vendors and service providers who perform functions on our behalf, such as payment processing, IT services, data analytics, marketing, and customer support. These parties are contractually obligated to protect your information and use it solely for the purposes for which it was shared.

 

    • Legal and Regulatory Authorities: When required by law, court order, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.

 

    • Business Transfers: In the event of a merger, acquisition, asset sale, or other corporate transaction, your information may be transferred to the acquiring entity.

 

    • With Your Consent: We may share your information with other third parties when we have obtained your explicit consent to do so.

 

 

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your Browse experience, analyze website traffic, and remember your preferences. Cookies are small data files placed on your device.

These technologies help us:

 

    • Understand how you use our website.

 

    • Personalize content and advertisements.

 

    • Remember your choices and settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

 

 

6. Data Security

We are committed to protecting your personal information. We implement appropriate technical, administrative, and physical security measures to safeguard your data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is entirely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

 

 

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the nature of the information and the purposes for which it is processed.

 

 

8. Your Data Protection Rights

Depending on applicable data protection laws, particularly the Digital Personal Data Protection Act (DPDP Act) 2023 in India, you may have certain rights regarding your personal data. These rights may include:

 

    • Right to Access: To obtain confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data.

 

    • Right to Correction/Rectification: To request the correction of inaccurate or incomplete personal data about you.

 

    • Right to Erasure (Right to be Forgotten): To request the deletion of your personal data under certain circumstances.

 

    • Right to Restriction of Processing: To request that we limit the way we use your personal data.

 

    • Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another data fiduciary.

 

    • Right to Object: To object to the processing of your personal data for certain purposes, such as direct marketing.

 

    • Right to Grievance Redressal: The right to easily access an effective mechanism to redress grievances.

 

    • Right to Nominate: The right to nominate another individual to exercise rights under the DPDP Act in the event of death or incapacity.

To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before processing your request.

 

 

9. Third-Party Websites

Our website may contain links to external websites that are not operated by us. We are not responsible for the content, privacy practices, or security of these third-party sites. We encourage you to review the privacy policies of any website you visit.

 

 

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove such information.

 

 

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will post the revised policy on this page and update the “Effective Date” at the top. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

 

 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer or Grievance Officer at:

Palm Leisure Jaipur, Rajasthan, India

Email: info@palmleisure.com Phone: 73399-09090